Pine Shop delivers to Brisbane, Ipswich and surrounding suburbs only. Our service covers the delivery of the items from our warehouse to your nominated address, but does not include moving furniture items into the property.

All items are checked and packaged, prior to delivery and will be delivered to your nominated address by a driver only, who will unpack and check the goods and remove any packaging. As the goods are often bulky you may need to organise assistance to place the items in your property.

Delivery can normally be arranged within the same week as your purchase, Monday through to Saturday, and will be scheduled based on that weeks run. We will consult with you on what days we will be in your area, to arrange a date and time.

To check if we deliver to your area, add the items to your cart that you would like delivered and then go to "My Cart" by clicking on the "My Cart" link at the top of any page. In the My Cart screen, scroll down to the Shipping Estimator and select Australia, Queensland and input your postcode. If we deliver to your area, you will be given a choice of a Delivery Calculated Rate or a no charge Pick Up option. For orders over a certain amount you may qualify for Free Delivery, which will be calculated based on your purchase amount and postcode for delivery.

For all other areas, you will only be given a Pick Up option.

• Free Delivery
  We are currently offering Free Delivery for online orders over $600. This free service is only applicable to suburbs of the Greater Brisbane and Ipswich area as indicated in the Checkout Process. This offer only applies to orders placed online for goods "In Stock" that are able to be delivered in one lot. To see if you qualify for free delivery, you should first add the items to your cart that you would like delivered and then go to "My Cart" by clicking on the "My Cart" link at the top of any page. In the My Cart screen, scroll down to the Shipping Estimator and select Australia, Queensland and input your postcode, then click on "Get a Quote". If we deliver to your area, you will be given a choice of a Local Delivery Service (FREE for orders over $600) or a no charge Pick Up option. For all other areas, you will only be given a Pick Up option. Select the option which suits you best and click "Update Total" and "Proceed to Checkout".
• Local Delivery Service
  For orders less than $600, our delivery service is only available to suburbs of the Greater Brisbane and Ipswich area as indicated in the Checkout Process. The calculated rate applies to all orders placed online or in-store. To calculate the cost of delivery to your address, you should first add the items to your cart that you would like delivered and then go to "My Cart" by clicking on the "My Cart" link at the top of any page. In the My Cart screen, scroll down to the Shipping Estimator and select Australia, Queensland and input your postcode. If we deliver to your area, you will be given a choice of a Delivery Calculated Rate or a no charge Pick Up option. For all other areas, you will only be given a Pick Up option.
• Pick Up
  Use the Google Map gadget to calculate directions between your address and the Pine Shop. Put your address in the "From:" box and click "Go".
• For deliveries to areas outside our local delivery service, you should contact a freight business near you and obtain a quote. Its important to note that often delivery costs to areas beyond our local area can be quite expensive, given the nature and size of the goods to be transported.

• Browse to the detailed page for the item you are interested in
• Make any selections for "quantity" and "options" that may be applicable for that product
• Click on "Add to Cart"
• Continue shopping for other items
• Once you have completed your selections and added them all to your cart, click on "Checkout"
• You should now be at our one page checkout, where you can review the contents of your cart before proceeding
• Select your method of delivery or pickup
• Click on "Proceed to Checkout"
  • Step 1 Billing Information: You can select to register on the site or checkout as a guest, either way follow the prompts and provide whatever information is required and click "continue"
  • Step 2 Shipping Information: Select which address to ship to and click "continue"
  • Step 3 Shipping Method: Select from pickup (if you intend to pick up the item/s yourself) or Local Deliveries Only (if you require delivery to Brisbane, Ipswich or their immediate suburbs). If you are not sure simply select Pickup and we will confirm a delivery fee by telephone when we call.
  • Step 4 Payment Method: Select Purchase Order and enter the best telephone number we may contact you on. You will notice that we do not require any payment at all throughout the checkout procedure, we will contact you once we are in receipt of your order, to confirm availability of the items and at that stage we may ask for a deposit. The balance of your order can be paid anytime prior to delivery and can be paid by Credit Card, Direct Deposit, or in cash or EFTPOS at the store.
  • Step 5 Order Review: Review your order and if all is correct click on "Place Order"
  Now that you have placed your order you will recieve an email to the address you provided and should expect a phone call from our sales staff, to the number you provided to confirm your order and address any queries you may have.

For more information on returns and replacements, please refer to our satisfaction guarantee, and our returns policy.

All orders will be transacted at the prices displayed at the time of ordering. From time to time we may conduct sales and promotions which may alter the prices and such alterations will be updated as appropriate for the promotion, in which case you will see our normal price and the special price as applicable for that item and the promotion currently in progress.

At Pine Shop your privacy is important. We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Pine Shop is committed to safeguarding your personal information and will always handle your personal information securely and carefully.

Pine Shop is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.

• Why we collect information
  We collect information for a number of reasons including:
  • To deliver products or services to you
  • To complete other transactions with you or on your behalf
  • To better understand your requirements and preferences
  • Improve our service
  • Provide offers that are of greater interest or benefit to you
• How we collect this information
  We collect information in a number of ways:
  • When you order goods or services, particularly when those products are delivered
  • If you use our Lay-By service
  • When you leave goods with us for repair
  • If you pre-order products or services
• What we collect
  The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.
  • Name
  • Address
  • Delivery address
  • Phone number
  • E-mail address
  • Transaction information.
• What we do not collect
  Because we do not request any bank details or credit card information online, we do not collect..
  • Credit Card details
• Who we may share your information with
  We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery.
  • This includes organisations such as GE Capital Finance, and our delivery companies. We may also disclose personal information to government authorities as required by law.
  • In these circumstances, Pine Shop will ensure that these third parties undertake to protect your privacy.
  • If you would like to access or update your personal information, write to us at Pine Shop 2 Lowry Street, North Ipswich Qld 4305 or contact us on 07 3812 3716. We prefer to receive written requests as in many cases this assists us to verify your identity.
• Direct marketing
  If you receive marketing offers from Pine Shop and do not wish to receive them in the future, please call customer service 07 3812 3716.
  • A copy of the Pine Shop Privacy Policy is available from the Pine Shop website at www.pineshop.com.au or you can request a copy by calling customer service on 07 3812 3716.
• Access
  • If you would like to access or update your personal information, write to us at Pine Shop, 2 Lowry Street, North Ipswich, Qld 4305, or email support@pineshop.com.au. We prefer to receive written requests as in many cases this assists us to verify your identity.
  • A copy of the Pine Shop Privacy Policy is available from the Pine Shop website at www.pineshop.com.au or you can request a copy by calling customer service on 07 3812 3716.
• Security
  • From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.
  • You can request a copy by calling customer service on 07 3812 3716.
• Pine Shop Privacy Policy
  • If you would like to view the Privacy Policy for the Pine Shop, please visit http://www.pineshop.com.au/privacy-policy